October is Manufacturing Appreciation Month. Over the past 30 years, the industry has evolved and the digital transformation has made new careers and new opportunities. To help shine a spotlight on some of the new roles, we will be spotlighting different employees all month long. This week, we are featuring our Customer Experience Manager, Ryan Worzella. We asked Ryan a few questions to help people better understand a little more about his day-to-day work.
Q: How would you describe your role at Sure Controls?
A: I am our customer experience team manager. I work with our customer care, applications specialists, in-house controls technicians and marketing specialist to ensure our internal and external customers are receiving excellent service and support and to help grow the Sure Controls brand offerings.
Q: What is your favorite part of your job?
A: My favorite part of the job is working with our team of experts and empowering us all to think outside of the box to come up with solutions for our customers.
Q: What is your biggest challenge?
A: The normal things a leader must manage with a growing business: scalability, hiring and retaining top talent, physical space constraints, supply chain issues, etc.
Q: Would you recommend your type of work to others? Why or why not?
A: Absolutely! Whether it’s getting a replacement piece of hardware overnight from one side of the country to the next to get a customer back up and running or getting new team members up to speed as quickly and efficiently as possible, every day brings with it a new set of challenges.
Q: What is something people might not know about you?
I am a walking depository of semi-useless trivia knowledge.
Thanks to Ryan for answering our questions and helping us learn more about some of the new roles available in the manufacturing industry. If you have questions for Ryan and the positions available at Sure Controls, please contact us here.
